Drew Biermann
drew.biermann@protonmail.com
Education
Bachelor of Science Interactive Digital Media – New Media: May 2008
Northwest Missouri State University - Maryville, MO
Study Abroad: Spring | Summer 2007
Studied Media Design at Fachhochschule Vorarlberg in Dornbirn, Austria
Technical Experience
- CompTia Net+/Sec+ Certified
- Azure Fundamentals AZ900
- Windows Server
- Palo Alto Certified Network Administrator
- SQL
- Google Workspace (Bettercloud, GAM)
- Active Directory
- Git
- Powershell
- Linux
- Virtualization (Hyper-V, VMWare)
- Docker
- MDM (AirWatch, Manage Engine)
- MacOS/iOS
- Grafana
- Cisco
- Meraki
- Desktop Management/Deployment/Automation (Manage Engine, PDQ)
- Traefik
- Azure
- Microsoft 365 Administration
Work Experience
Network Analyst - City of Montrose: Montrose, CO
April 2018 - Present
- Administered and maintained critical IT systems for the City of Montrose and shared services in the region.
- Developed and automated system imaging and package deployment processes, streamlining updates and patching.
- Created Powershell scripts to automate software installations and employee onboarding, increasing efficiency.
- Led the implementation of a security training program and conducted ongoing phishing tests, resulting in a 10% reduction in click rates.
- Successfully deployed a hybrid Azure environment for Single Sign-On (SSO) and Microsoft 365 services.
- Served as the lead network designer for the new City of Montrose Police Department building, ensuring network reliability and security.
Information Technology Specialist - Huerfano Re-1 School District: Walsenburg, CO
July 2017 – April 2018
- Provided comprehensive end-user support for students and faculty, resolving technical issues promptly.
- Managed and administered over 500 Apple iPads using Mobile Device Management (MDM) solutions.
- Oversaw the administration of district servers, including web servers, domain controllers, and content filtering/firewall systems.
- Introduced virtualization technologies and implemented a help desk system to enhance support capabilities.
- Conducted hardware repairs and maintenance, minimizing downtime and disruptions.
Freelance Web Design - Self Employed: La Veta, CO
July 2016 – June 2017
- Developed engaging websites using modern front-end web technologies and frameworks.
- Designed creative and original websites, focusing on user experience and visual appeal.
Information Systems Tech 1 - Raytown Quality School District: Raytown, MO
January 2016 – July 2016
- Provided first-line support for student and faculty technical issues, offering prompt solutions and assistance.
- Implemented efficient laptop imaging and Chromebook enrollment processes, reducing setup time and improving device management.
- Managed and maintained the help desk system and inventory, ensuring smooth operations.
- Conducted hardware repairs and system setups, enhancing the user experience.
- Empowered district technology users via software training thereby reducing help desk tickets
- Diagnosed, troubleshot and resolved various software, hardware and connectivity issues
Senior Electronic Gaming Security Specialist - Missouri Gaming Commission: Kansas City, MO
April 2009 – January 2016
- Conducted annual regulatory IT security assessments on 13 casino information systems, ensuring compliance and data security.
- Investigated and resolved slot machine malfunctions, maintaining the integrity of gaming operations.
- Prepared incident reports related to non-compliance with Missouri gaming regulations.
- QA tested and developed SQL stored procedures for a newly implemented slot tracking system.
- Trained the Missouri State Highway Patrol on the latest slot machine technology.
- Utilized extensive knowledge of slot machines and back-end systems to resolve patron complaints